So, a desktop support guy came over the other day because he was stuck on a problem.
I'm sorry, I mean to say: A desktop admin came over the other day for some assistance in resolving an issue for a customer. That's more professional sounding.
The gist of the problem was that the user had her mailbox moved, and afterward could not have things done such as adding or removing delegates or make appointments.
Also, when I tried cleaning the free/busy information, I would get the error "Unable to clean your free/busy information." Notice that it didn't have the word
"local" in the error message. It was quite a strange problem.
So I added the mail profile the user with the issu to my system and then opened my Outlook as her. Same problem! Must be something on the server, something inside the mailbox, some type of corruption to her free/busy entry in her mapi store (her mailbox.)
Here is the gist of the fix.
Download MfcMapi and extract it (just double-click on it.)
Go to Session > "Logon and Display Store Table" and choose the profile of the user. (You must have already added the profile for this to work.)
Double click the Instance that starts with “Mailbox -” and has the username you want in the display name.
Expand "Root - Mailbox" (if it isn't already expanded)
Click on IPM_SUBTREE and on the right-hand pane delete PR_FREEBUSY_ENTRYIDS if it's there. (right-click and choose delete.)
Expand IPM_SUBTREE and click on Inbox and again, on the right-hand pane delete PR_FREEBUSY_ENTRYIDS.
Exit out of MAPI Editor.
Run /cleanfreebusy on the mailbox by starting outlook from the command line with the /cleanfreebusy switch.
So if you have outlook 2003 installed in the default location, you would type C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe /cleanfreebusy
When Outlook comes up, make sure you choose the user's profile that has the issue. Otherwise you'll clean out your own free/busy entry.
Close out of Outlook and get back in with your own profile now, because you are done. Oh, and let the user know the problem is fixed.
Thanks to J. D. Wade for your blog on this subject: http://wadingthrough.wordpress.com/2006/07/31/unab...
Here is a good tutorial on how Exchange handles Free/Busy information: http://www.msexchange.org/tutorials/FreeBusy-Folde...
Learn it, love it.